RULES OF ACCOMMODATION - PROVIDING HOTEL SERVICES OF THE COMPLEX
«Villa La Scala»
(Next - Rules)
In these Rules, terms are used in the following meanings:
Complex - a hotel facility intended for temporary residence of citizens, regardless of their place of permanent residence and registration. The activities of the Complex are represented by the activities of the performers. Guest - an individual who purchases, orders, uses or intends to purchase or order the hotel services of the Complex.
Customer - an individual or legal entity, including a subject of tourism activities (tour operator, travel agent), who concludes with the Complex an appropriate agreement on the provision of hotel services on behalf of and in favor of the Guest and makes payment or provides guarantees for payment under this agreement.
Hotel services of the Complex - the activity of the Complex for the accommodation of the Guest by providing a room for temporary residence, as well as other activities related to the accommodation and temporary residence of such a Guest. Hotel services of the Complex consist of basic and additional hotel services provided to the Guest when staying in the Complex.
Basic hotel services - services for provision of temporary accommodation of the Guest in a room of the Complex. The cost of the main hotel service is the cost of the room, depending on the room category chosen by the Guest (or the Customer). At the same time, the Providers for the provision of basic hotel services are business entities other than Partners (see below) (hereinafter also referred to as the Service Providers).
Additional services - the volume of hotel services of the Complex, provided by the Partners and not related to the basic hotel services of the Complex, are ordered and paid by the Guest separately. Additional services, included, are the following: meals on the territory of the Complex, services for the transfer of the Guest, services for leisure activities and other services that the Guest orders during their stay at the Hotel establishment.
Partners are business entities registered in accordance with the procedure established by the legislation of Ukraine and ensuring, on an appropriate legal basis, the provision of additional hotel services to the Guest (hereinafter also referred to as the Service Providers).
Room - a separate furnished room, consisting of one or more rooms equipped for temporary residence.
Place (extra bed, bed) - a room with a bed, bed linen, towels and other inventory in accordance with the category of the Complex, designed and suitable for one person.
Reservation (ordering) is the process of ordering basic and / or additional hotel services of the Complex in a certain amount for the purpose of using them within the agreed time frame by a specific Guest or a group of Guests.
Guaranteed booking - a booking guaranteed by prepayment of hotel services.
Non-guaranteed booking - ordering hotel services without paying them in advance. All non-guaranteed reservations are valid until 18:00 of the previous day of arrival at the Complex. The complex reserves the right to cancel non-guaranteed booking in case of late payment. Accommodation in the Complex of Guests with non-guaranteed reservations is carried out subject to availability and on a first-come, first-served basis (according to the principle "first arrived, first checked in").
Confirmation of booked hotel services - the consent of the Complex to fulfill the ordered list of basic and additional hotel services according to the application.
Refusal to book hotel services - refusal of the Complex to book the main and / or additional hotel services of the Complex.
Cancellation of a reservation - refusal of the Customer from the booked hotel services.
Non-arrival - actual non-arrival of the Guest, a group of Guests at the Complex on the day of arrival.
Check-in date - the day of arrival of the guest at the Complex.
Departure date - the day of the guest's departure from the Complex.
Early check-in - the guest's check-in at the Complex before 14:00 on the check-in date.
Late check-out - departure of the Guest from the Complex after the estimated time on the day of check-out (after 12:00).
Tariff / price list / price list of the Complex - a document containing prices and tariffs that are valid in the Complex.
Check-out time (check-out time) - 12:00 Check-out date. When the checkout time arrives, the Guest must vacate the room of the Complex and make a full settlement with the Complex for the received hotel services.
Penalty - penalties paid by the contractual party (Complex, Guest, Customer, respectively) in case of violation of the requirements stipulated by these rules or current legislation.
Website - the official website of the Complex https://kiev.travel/.
Tourist tax is a local tax paid before settling in the Complex, the funds from which are credited to the local budget.
1. GENERAL PROVISIONS
1.1. These Rules regulate the basic requirements for the use of the hotel services of the Complex and the rules for staying on its territory of Guests, regulate the relationship between the Guests, Customers and Providers of the specified hotel services on the territory of the Complex.
1.2. The activities of the Complex are regulated by the current legislation of Ukraine. In its activities, the Complex is guided, in particular, by the legislation on health care, "Rules for the use of hotels and similar accommodation facilities and the provision of hotel services", approved by order of the State Tourism Administration of Ukraine dated March 16, 2004 No. 19 (on the provision of hotel services for temporary accommodation) and internal rules.
1.3. The terms of these Rules are recognized as an integral part of the contractual obligations between the Complex (Contractors) and Guests, Customers and are binding.
2. PROCEDURE FOR REGISTRATION OF ACCOMMODATION
2.1. The number (place) is provided to the Guest upon presentation of a passport or other identity document (passport of a citizen of Ukraine, passport of a citizen of Ukraine for traveling abroad, diplomatic or service passport, seafarer's identity card, crew member's certificate, permanent or temporary residence permit of a resident in Ukraine, but not a citizen of Ukraine, a foreigner's national passport or a document that replaces it, and a visa for the right to stay in Ukraine (unless otherwise provided by current bilateral agreements), a birth certificate for minors under 16 years of age, a driver's license, for military - personal identity card or military ID, and subject to filling in the guest registration card.
2.2. If there are free places and at the request of the Customer, the Guest can be provided with a Room for two or more places with full payment of the cost of the Room in accordance with the established tariffs of the Complex for placing two or more persons in the room.
2.3. After the registration of documents for accommodation and payment of the cost of living in the room and the tourist tax, the Guest is issued a document confirming the payment for the room and the room key.
2.4. Documents (passports or other documents), funds of any country, jewelry, etc. are not accepted by the hotel as a deposit.
2.5. The hotel has the right to apply free prices and rates and a system of discounts for all services provided, except for those in respect of which the state regulation of prices and rates is carried out. Changes in prices and tariffs can occur at any time at the discretion of the administration of the Complex.
2.6. The price of the room (place), the cost of additional services are set by the administration of the Complex independently.
3. ARRIVAL, DEPARTURE, REGISTRATION OF ACCOMMODATION
3.1. The Complex operates around the clock. Check-in time - 14:00, checkout time - 12:00. Payment is charged per day of stay in accordance with the estimated time.
3.2. In the case of a stay of less than a day, payment is made for a full settlement day in accordance with the established check-in time and check-out time.
3.3. Subject to early check-out with a reduction in the length of stay in the Complex, compared to the booked period of stay, the Guest undertakes to notify the Complex about such a reduction in the length of stay per day and pay a fine in the amount of a day of stay and make payments for the actually provided hotel services of the Complex. At the same time, in the event of an early departure of the guest more than 24 hours in advance, the Complex returns to such a Guest the remainder of the unused but paid in advance the cost of hotel services in the manner established by these Rules.
3.4. Early check-in from 06:00 to 14:00 is paid additionally in the amount of 100% of the cost of a day's stay and tourist tax per day. Subject to availability.
3.5. Early check-in from 06:00 to 14:00 is paid additionally in the amount of 50% of the cost of a day's stay and tourist tax per day. Subject to availability.
3.6. Late check-out from 12:00 to 23:00 is paid additionally in the amount of 10% of the cost of a day's stay per hour and tourist tax per day. Subject to availability.
3.7. Children under 7 years old are accommodated without payment, meals are available for an additional fee according to the price list (for children under 3 years old, meals are free). Accommodation of children over 7 years old is equivalent to accommodation of an adult.
3.8. The complex has the right to refuse the Guest in the settlement in the following cases:
- the Guest does not have documents, or they are invalid or expired, there is a suspicion of forgery;
- the Guest has an unkempt appearance, he is in a state of alcoholic intoxication, behaves inappropriately and aggressively;
- The Guest refuses to comply with the rules of residence in the Complex;
- The guest has been added to the unwanted guest list;
- the Guest has weapons, special means, ammunition and cartridges for them;
- in other cases, stipulated by the legislation of Ukraine.
3.9. In disputable cases, the question of refusing the Guest to check in to the Complex or forced eviction, etc. is decided by the administration of the Complex.
3.10. On the day of check-out, the room key cards are returned to the receptionist in the amount issued upon arrival. The number of key cards depends on the category of the room chosen by the Guest (Customer). After checking the room of the maid, payment for additional hotel services (mini-bar and others) is made.
3.11. Departure is made out only after checking the room of the maid for damage, using the products of the minibar.
3.12. The Complex maintains a list of unwanted guests (stop list), which includes:
- Guests who previously lived in the Complex and were forcibly evicted (clause 4.2.4);
- persons who were not forcibly evicted, but included in the stop-list by the administration of the Complex for inappropriate behavior of the Guest during the previous visit (violation of the rules of residence in the Complex, causing material damage to the Complex and / or other Guests, creating inconveniences for other Guests).
3.13. The stop list of the Complex is confidential information and is not subject to disclosure to third parties. A guest who is on the stop list and who is denied the next check-in at the Complex has the right to information about the reasons for entering the latter into the stop list.
3.14. The right to include the Guest in the stop-list and the right to exclude the Guest from the latter belongs exclusively to the administration of the Complex.
4. PROCEDURE FOR RESERVING ROOMS, CANCELLATION OF RESERVATIONS AND PAYMENT FOR HOTEL SERVICES OF THE COMPLEX
4.1. Room reservation:
4.1.1. The administration of the Complex has the right to conclude contracts for room reservation. If there are free rooms, the administration accepts booking requests from legal entities and individuals.
4.1.2. The complex has the right to accept room reservations by accepting an application through the Site or by other communication (e-mail, telephone), which allows you to reliably establish the belonging of the application to the Customer, Guest.
4.1.3. Applications for booking rooms in the Complex are submitted to save full information about the identity of the Guest (Guests), the dates and conditions of booking, payment, and accommodation.
4.1.4. Payment for accommodation must be made prior to arrival or at the time of arrival. Payment can be made in cash or by bank transfer. At registration, payment is made for the entire period of residence (settlement without full payment is not allowed).
4.1.5. The booking is considered non-guaranteed without payment. To make the reservation guaranteed, the Guest needs to make a prepayment. You can make a prepayment on the website https://kiev.travel or by non-cash transfer of the cost of providing hotel services to the account of the Contractor provided by the Complex.
4.1.6. Non-guaranteed reservations are valid until 18:00 the day before arrival at the Complex. The complex reserves the right to cancel non-guaranteed booking in case of late payment. Accommodation in the Complex of Guests with non-guaranteed reservations is carried out subject to availability and on a first-come, first-served basis (according to the principle "first arrived, first checked in").
4.1.7. The customer can confirm the booking (thus giving him the status of a guaranteed booking) by making a prepayment using a bank card in the amount of 100% of the booking cost.
4.1.8. If the Customer does not enter the Complex or cancels the reservation later than 7 days before the date of arrival, the amount in the amount of the prepayment amount is not refundable.
4.1.9. By confirming the reservation of a room in the Complex, the Guest accepts and agrees with the aforementioned conditions, the Rules, including the cancellation procedure and the rules in force in case of no-show.
4.2. Cancellation of booking:
4.2.1. The guest must independently cancel the reservation through his personal account on the website https://kiev.travel. If the booking was not made from a personal account on the website, then cancellation can be made by e-mail or by phone from which the booking was made.
4.2.2. Cancellation conditions:
- In case of cancellation of the reservation less than 7 days before arrival at the hotel or if the Guest does not check into the hotel, then they pay a penalty in the amount of 100% of the prepayment;
- In case of non-arrival of the Guest before 18:00 (cancellation time) on the day of the ordered arrival, the order will be canceled if the Guest has not notified the hotel about the time of arrival;
- In case of cancellation of the remainder of the order during the stay (check-out before the scheduled date), the Guest pays a penalty in the amount of 100% of the cost of 1 (one) settlement day.
4.2.3. All prices for hotel services of the Complex are indicated in UAH. Payment for accommodation is made according to the price list, settlements on the territory of Ukraine are carried out exclusively in the national currency. The complex accepts payment by cash, bank transfer or bank cards: Visa, Mastercard or American Express. The room rate does not include the tourist tax established by the local government at the location of the Contractor for the provision of the main hotel service. Tourist tax is paid separately.
4.2.4. The Complex has the right to terminate the contract for the provision of hotel services unilaterally or refuse to extend the period of stay in case of violation of the rules for the provision of hotel services, untimely (or incomplete) payment of the cost of hotel services, causing material damage to the Complex by the Guest, in case of inconvenience for other Guests or violation by the Guest of any other obligations stipulated by the current legislation of Ukraine.
4.3. Refund conditions:
4.3.1. The complex guarantees a refund during the stay of the Guests in case the hotel services do not correspond to the declared level or volume. The decision on the return of funds and the amount of the return (partial or full) is made by the administration of the Complex individually in each specific case if there are justified reasons for returning.
4.3.2. In accordance with the legislation of Ukraine, in case of payment by bank transfer, a refund is made to the card or current account used by the client for payment within 7 days from the date of submission of an application for a refund from the Guest or cancellation / change of the booking through the website https: // kiev .travel or by submitting such an application directly to the administration of the Complex. If the Guest pays for accommodation in cash directly on the territory of the Complex, the refund is made by the Contractor providing the relevant hotel services in cash within 7 days from the date of receipt of the application.
The lack of information on the method of receipt by the Guest of the funds returned by the Complex releases the Complex (the Contractor) from the obligation to return such funds to the Guest.
4.3.3. The moment of receipt of the refunded funds to the Guest's current account depends on the banking institution servicing such Guest's current account.
4.3.4. Attention! When refunding funds, the difference in exchange rates is not compensated.
4.4. Payment for additional hotel services.
4.4.1. If the Guest refuses previously booked additional hotel services later than 12 hours before the start of the provision of such hotel services, the Complex reserves the right to withhold a penalty in the amount of 100% of the cost of hotel services.
5. RIGHTS AND OBLIGATIONS OF GUESTS LIVING IN THE COMPLEX
5.1. Guests staying in the Complex are obliged to:
5.1.1. Observe these Rules, safety instructions, fire safety rules, labor protection rules, rules for visiting the gym, as well as other regulatory documents and legislation of Ukraine.
5.1.2. Ensure the safety of the occupied room, take care of the property and premises of the Complex, sanitary and other equipment.
5.1.3. Use the property of the Complex and rooms only for its intended purpose.
5.1.4. Use towels only for drying the body.
5.1.5. In case of revealing deficiencies in the occupied room of the Complex, immediately inform the administration of the Complex about them.
5.1.6. Avoid concentration of smoke in the occupied room and common areas, which can lead to a fire alarm.
5.1.7. Use TVs, smartphones and other loudspeaker devices only when the volume level is set within limits that do not interfere with other Guests, respect the rights of other Guests to rest. According to the norms in force in Ukraine, the permissible sound cannot exceed 35 dB (decibel) in the daytime from 8.00 to 22.00 and 30 dB at night from 22.00 to 8.00.
5.1.8. Allow employees of the maintenance service and other representatives of the administration of the Complex into the room to inspect the technical and sanitary condition of the room, sanitary and other equipment located in it, as well as to perform the necessary repair and preventive work.
5.1.9. Take care of landscaping objects and green spaces, avoid contamination of the territory and premises of the Complex.
5.1.10. Leaving the room, close the water taps, windows, turn off the lights, TV.
5.1.11. Compensate for damage in case of loss, damage or damage to the property of the Complex, including property in the Guest's room.
5.1.12. Respect the length of stay indicated on the booking confirmation.
5.1.13. Pay in full and on time for all additional hotel services and mini-bar products provided by the Complex.
5.1.14. Eliminate the occurrence of infection in the room. If the Guest detects an infectious disease or suspects such a disease, immediately vacate the room and the territory of the Complex.
5.1.15. During the rest period, observe moral and ethical standards, refrain from excessive alcohol consumption and obscene language in places of mass recreation of the Guests, do not offend the Guests and service personnel with actions and words.
5.1.16. Do not create conditions and do not allow situations that pose a threat to life and health, to yourself and others, including not bringing strangers into the room and not giving them the keys to the room.
5.1.17. The guests of the Complex take into account and do not object to the use of a 24-hour video surveillance system on the territory of the Complex, with the exception of public toilets and the Guest's room inside.
5.1.18. The Guest is obliged to reimburse the losses of the Complex in case of loss or damage to the property of the Complex, and is also responsible for violations caused by the persons invited by him (visitors). The amount of damage is determined by the Contractor. Losses are reimbursed by the Guest in full, on the basis of the Act of causing material damage, payment is made on the day of drawing up the Act. The act of causing material damage is drawn up by at least two persons from the side of the Complex, as well as with the participation of the Guest. If the Guest refuses to sign the above Act, a corresponding note is made in the Act of causing material damage.
5.1.19. Responsible for compliance with these Rules is the Guest indicated in the confirmed registration card. Such a Guest is obliged to bring the information specified in these Rules to the attention of all guests living with him in the same room (being with him in the Complex).
5.1.20. The guest is obliged to comply with the safety rules, in particular those that are annexes to these Rules: Rules for visiting the gym (Appendix 1), Rules for visiting group classes (Appendix 2), Safety rules (Appendix 3).
5.2. Guests staying in the Complex are not allowed:
5.2.1. To bring in and store in the rooms substances, materials and objects that are dangerous to the life and health of citizens and the safety of property.
5.2.2. Leave unauthorized persons in the room (persons who did not fill out or sign the guest registration card), and also give them the keys to the room.
5.2.3. To smoke tobacco products, electronic cigarettes and hookahs throughout the Complex (in the rooms, corridors, lobby and restaurant, etc.). Smoking is allowed only in a designated area. For smoking in prohibited places, the Guest undertakes to pay a Penalty of 50% of the room rate per day for each violation.
5.2.4. Take out dishes, cutlery, food and drinks from the restaurant without prior agreement with the restaurant administration.
5.2.5. Use electric heaters that are not included in the room package.
5.2.6. Use the property of the Complex and rooms for other purposes.
5.2.7. Wipe your shoes, floor, furniture or other items with towels.
5.2.8. Interrupt the rest of the Guests after 22:00 and before 8:00.
5.2.9. Bring and store on the territory of the Complex firearms, gas, pneumatic and other types of weapons, special means, ammunition, devices and cartridges for them. If the Guest has weapons, special means, ammunition and cartridges for them, the Complex has the right to refuse the settlement.
5.2.10. Unauthorized lighting of a fire. For violation of the ban, a fine of UAH 10,000 is provided.
5.2.11. Leave children unattended. Violate the rules of the Complex specified in these Rules.
5.2.12. Adjust, change the settings of any equipment of the Complex.
5.2.13. Behave loudly, use profanity.
5.2.14. Store bulky items, flammable materials, chemicals, radioactive substances and mercury.
5.2.15. Be in a state of strong alcoholic or drug intoxication.
5.2.16. Move furniture in their rooms or in common areas without the permission of the administration of the Complex.
5.2.17. Bring a stroller, bicycle, etc. into the premises of the Complex.
5.2.18. Enter the premises of the Complex with dirty shoes.
5.2.19. Enter the premises of the Complex.
5.3. Inviting visitors:
5.3.1. The guest has the right to invite visitors to his room from 07:00 to 23:00. If the visitor has stayed in the room after 23:00, the Guest must pay the difference between double and single accommodation in case the Guest paid only for single occupancy. If two Guests have already been registered in the room, an extra bed for adults will be charged according to the price list of the Complex. The cost can be found by contacting the administrator of the Complex.
5.3.2. The Guest bears full responsibility for the actions of the visitor invited by him, including for his illegal actions and the infliction of material or moral damage by the visitor to other Guests, the staff of the Complex and their property.
5.4. In case of revealing deficiencies in the provided service, Guests have the right to:
5.4.1. Require the elimination of deficiencies within the time period determined by the legislation of Ukraine and other regulations.
5.4.2. Terminate the contract and demand compensation for documented damage. In this case, the Guest is deprived of the right to compensation for damage caused by the Complex if such defects were brought to the attention of the Administration of the Complex after the Guest left the Complex.
6. RIGHTS AND OBLIGATIONS OF THE ADMINISTRATION OF THE COMPLEX
6.1. The complex has the right to:
6.1.1. If it is impossible to provide the Guest with a room in the Complex, relocate him, in agreement with him, to another hotel, not lower in level.
6.1.2. Relocate the Guest to an equivalent number in case of revealing the need to make emergency repairs in his room or taking measures to eliminate the reasons that prevent the normal use of the number.
6.1.3. To evict the Guest in case of violation of the Rules, late payment for the provided hotel services or manifestation of aggression against the personnel or other Guests and other actions that threaten the safety of their health and comfortable rest, without the Complex fulfilling the obligation to return the cost of hotel services prepaid by such a Guest.
6.1.4. Place the things left by the Guest in the room, which is subject to release due to the end of the paid period of stay, in the storage room. Such actions are performed in the presence of a representative of the administration of the Complex.
6.1.5. Visiting the room without prior agreement with the Guest in case of cleaning the room, presence or suspicion of technical problems in the room, smoke, fire, flooding, as well as in case of violation by the Guest of these Rules.
6.1.6. Restrict audio, photo and video recording by the Guest without prior agreement with the administration of the Complex. Audio, photo and video recording on the territory of the Complex is prohibited if it violates the rights of its visitors and other Guests.
6.1.7. In the absence of the Guest on the territory of the Complex at the end of 2:00 from the moment of the checkout time, the hotel administration has the right to create a commission and make an inventory of the property in the room in order to vacate the room.
6.2. The complex must:
6.2.1. In case of revealing deficiencies in the room that threaten the safety of the Guest, urgently relocate him without additional payment to another equivalent room or to a room of a higher category.
6.2.2. Keep the things forgotten by the Guest for a month from the moment of drawing up the act of forgotten things. If, before the end of the stay, the Guest has not presented his claims to the Complex, it is considered that his belongings were not lost.
6.2.3. In case of discovery of forgotten things, the Complex takes measures to return them to the owners.
6.2.4. Food, personal hygiene and cosmetic products are not stored and must be disposed of.
6.2.5. Ensure the confidentiality of information about the Guests and visitors of the Complex.
6.2.6. Ensure the provision of hotel services at a high level in compliance with the standards for the provision of hotel services, as well as full compliance with sanitary and epidemiological standards, other regulations for the quality of hotel services.
6.2.7. Provide first aid if the Guest is sick or injured, at the expense of the Guest. The Guest must pay the documented costs of transporting the Guest to the appropriate hospital and / or his treatment.
6.2.8. Provide a change of bed linen, towels and toiletries at least twice a week. Except when the Guest has refused cleaning.
6.3. The complex is not responsible for:
6.3.1. For the loss of money, documents, other valuables (securities, jewelry, etc.) of the Guests, in this regard, it is not recommended to leave these things in the room and other rooms of the Complex.
6.3.2. For the health of the Guests.
6.3.3. For the behavior, actions of the Guests and third parties on the territory of the Complex.
6.3.4. For the quality of products purchased outside the Complex.
6.3.5. For the Guests receiving injuries due to carelessness, non-observance of safety measures.
6.3.6. For the work of city services (emergency shutdown of electricity and heat, water supply).
6.3.7. For the quality of food products that were taken out of the Complex's restaurant.
7. DISCLAIMER OF THE COMPLEX
7.1. The fact that the Guest has familiarized himself with these Rules means that the Guest has given consent to prevent the latter from taking any actions aimed at unreasonably causing harm to the business reputation of the Complex in the person of any of its Executors and / or preventing the Guest from making any unreasonable claim to the Complex for providing the latter with hotel services.
The complex is liable to the Guest solely on the basis of reasonable claims of the latter, with the provision of documented evidence.
7.2. Being on the territory of the Complex, each Guest is independently responsible for his own life, safety and health, as well as for the life, safety and health of his family, his children.
7.3. While on the territory of the Complex, the Guest ensures supervision of his children and bears responsibility for them.
8. RULES OF LIVING WITH ANIMALS
8.1. The animals allowed to stay in the Complex include only dogs weighing up to 2 kg, not fighting breeds. The complex reserves the right to refuse the accommodation of the Guest with a pet.
8.2. Accommodation of animals in the Complex is allowed in the amount of no more than two in one room. The cost of living for each animal is 50% of the cost of one night's stay (regardless of the length of stay of the Guest). Guests arriving on vacation at the Complex with animals must have an animal's passport and a certificate from a veterinarian with a note on all vaccinations that were given to the animal.
9. ORDER OF USE OF THE CONFERENCE ROOMS
9.1. The premises of the conference rooms can be used by Customers, Guests, as well as third parties (all together and each separately hereinafter referred to as the User).
9.2. By the written order of the User, the Complex can provide technical time, no more than 30 minutes before the start of the event, which is defined as the time required to prepare the event, and 30 minutes after its end.
9.3. The placement of any advertising and information materials on the walls, furniture of the Complex without prior written approval from the Complex is strictly prohibited.
9.4. Damage caused by the User or participants in the events carried out by the User, as a result of damage, loss, damage to the property of the Complex, are reimbursed by the User in full, in an amount covering the actual losses of the Complex on the basis of the Act of causing material damage, within five banking days from the date of drawing up the specified Act .
9.5. The user has no right to use the conference room for purposes other than those specified in the written order.
10. PROCEDURE FOR PROVIDING FOOD SERVICES FOR GUESTS
10.1. Breakfast at the restaurant: from 7:00 to 11:00. If the Guest wants to receive breakfast earlier than the specified time, it is necessary to contact the administrator of the Complex the evening before. Breakfasts are served buffet style. The number of breakfasts included in the accommodation corresponds to the number of persons for whom the room is booked. Breakfast can be served in your room upon request. The cost of the room service is UAH 50.00 per order.
Room service should be understood as food delivery to the guest's room.
10.2. In case of delay or refusal from breakfast, the cost of breakfast is not refundable.
10.3. Lunch boxes for excursion groups are booked in advance through the reception administrator and are paid by the Guest additionally. In case of cancellation of a lunch box less than 12:00 before departure, the cost will not be refunded.
10.4. Dinner, included in the price, is served in the restaurant from 18:00 to 21:00. Dinners are served in the Swedish line format (each dinner has a themed character of Ukrainian cuisine). The number of dinners included in the accommodation corresponds to the number of persons for whom a room with dinners is booked. On request, dinner can be delivered to your room. The cost of the room service is UAH 50.00 per order.
10.5. It is prohibited on the territory of the restaurant:
- bring and eat your own food, except baby food;
- bring and consume your own alcoholic and other drinks;
- take out food, drinks, dishes from the restaurant premises;
- turn on loudly smartphones, tablets and other gadgets that may interfere with other Guests.
11.1. To arrange a transfer, you must contact the Complex in advance, prior to arrival, through the booking module on the Website or by calling the phone number specified in the booking confirmation.
11.2. Transfer from the airport / to the airport (railway station) is provided upon availability of a free car.
11.3. The transfer service is provided for an additional fee and is carried out by the partners of the Complex.
11.4. The transfer is provided by cars for 1-4 Guests, a minibus for 1-6 Guests, a bus for up to 38 Guests. During the transfer, a short wait is very rare due to the collection of a group of Guests from different flights.
11.5. For an additional fee, the Complex offers routes and cars to shopping centers, entertainment venues and other places of interest.
12. TOURIST FEE
12.1. The tourist tax is a local tax, the funds from which are credited to the local budget.
12.2. Payers of the levy are citizens of Ukraine, foreigners, as well as stateless persons arriving in the territory of the administrative-territorial unit where the decision of the village, settlement, city council or the council of the united territorial community, adopted in accordance with the law and the long-term plan for the formation of community territories, is in force on the establishment of tourist tax, and temporarily accommodated in places of residence (overnight stays), defined by subparagraph 268.5.1 of paragraph 268.5 of Article 268 of the Tax Code of Ukraine.
12.3. A prerequisite for exemption from paying the tourist tax is that the Guest has an order for a business trip upon arrival and / or provides a scanned copy of it upon booking. In order for the tourist tax not to be included in the invoice when booking by bank transfer, it is necessary that, together with the booking request, a scanned copy of the business trip order be sent to the booking department. Otherwise, the tourist tax will be included in the invoice.
12.4. Groups of persons who are exempt from paying tourist tax:
- persons with disabilities, children with disabilities who have relevant documents with them, and persons accompanying them (no more than one accompanying person for persons with disabilities of group I or disabled children);
- residents of Ukraine who have arrived on a business trip (who have with them an order from the head of the enterprise to send the employee on a business trip with the specified item, which contains the name of the enterprise, where the employee was sent, the period and purpose of the trip);
- war veterans with a corresponding certificate (including ATO participants);
- participants in the liquidation of the consequences of the accident at the Chernobyl nuclear power plant, with a corresponding certificate;
- persons who arrived on vouchers (cursors) in sanatoriums and boarding houses, having a voucher with them;
- children under the age of 18;
- permanent residents, including on the terms of employment contracts.
12.5. The tax rate is set by the decision of the city council for each day of temporary accommodation of a person in places of residence (overnight stays) and is, according to decision 2/6658 dated 31.01.2019 "On amendments to the decision of the Kiev city council dated June 23, 2011 N 242/5629" On the establishment of local taxes and fees in Kiev "":
- for citizens of Ukraine the tourist tax is UAH 24.00 per day per person;
- for foreigners the tourist tax is 60.00 UAH per day per person.
12.6. Tourist tax is not included in the room rate and is paid separately for each day of stay, except for groups of people who are exempt from paying it. Early or late check-in is subject to a tourist tax of one day.
12.7. The tourist tax is paid before settling into the room, the settlement without paying the tourist tax is prohibited.
12.8. In the event that the person who paid the tourist tax leaves the hotel territory ahead of schedule, the amount of the overpaid tax shall be refunded in the manner determined by the legislation of Ukraine.
13. CONTROL OF COMPLIANCE WITH THESE RULES
13.1. Control over compliance with the Complex of these Rules is carried out by local state administrations, local self-government bodies, the central executive body for tourism and other central executive bodies within their competence.
13.2. For violation of sanitary requirements or the provision of hotel services that do not meet the requirements of regulatory documents on safety for life, health and property of Customers and the environment, the Complex is liable in accordance with applicable law.
13.3. The complex must monitor the observance of these Rules by the personnel. In case of violation of the Rules, the perpetrators are liable in accordance with applicable law.
13.4. As for other cases not provided for by these Rules, one should be guided by the “Rules for the use of hotels and similar accommodation facilities and the provision of hotel services”, approved by order of the State Tourist Administration of Ukraine dated March 16, 2004 No. 19.
14. BOOK OF FEEDBACK AND SUGGESTIONS
14.1. The book of reviews and suggestions is kept by the on-duty administrator of the Complex and is issued at the request of the Guests. Applications and complaints are accepted by the Complex in writing and are considered in accordance with the procedure established by the Law.
It is very important for our team that your stay in our Complex leaves only positive emotions! If you have any questions, please contact us. Our email address: email@example.com
We are glad to welcome you to the Villa La Scala Complex!
The integral parts of these Rules are:
Appendix No. 1. Rules for visiting the gym.
Appendix No. 2. Rules for attending group classes (if any).
Appendix No. 3. Safety regulations.
Appendix No. 4. General information.
Appendix No. 5. Passport numbers.
Appendix # 1
to the RULES FOR PROVIDING HOTEL SERVICES OF THE VILLA LA SCALA COMPLEX
Rules for visiting the gym
1. Before starting classes in the gym, you must familiarize yourself with these Rules.
2. For training in the gym, you must have specially designed closed shoes and sportswear. It is forbidden to train barefoot or in open shoes (slippers).
3. If you have any questions about using the simulators, before starting a workout, please contact the reception administrator for clarification.
4. It is recommended to use equipment, choose the intensity of training and the duration of training in accordance with your level of physical fitness.
5. Performing basic exercises, exercises with maximum weight is recommended to be performed under the condition of insurance from a partner or a coach.
6. It is forbidden to work on defective simulators! In case of any malfunctions, inform the receptionist about it.
7. Food is not allowed in the gym.
8. The staff is not responsible for your health condition and possible injuries if you train on your own.
10. It is necessary to use sports and other equipment of the hall in accordance with its purpose.
11. The duration of training in the gym should not exceed 2 hours.
12. Guests are financially responsible for the loss or damage to the equipment used, gym inventory.
14. Follow the rules of personal hygiene, during training, use a personal towel and give up harsh perfumery aromas.
15. We ask you to follow the rules of public order, do not disturb other visitors to the gym, and keep it clean.
16. After the end of the workout, you must return the sports equipment to the specially designated places.
17. Children under the age of 14 are not allowed to work out in the gym, training is allowed only in the presence of a personal trainer or together with their parents.
18. It is forbidden to enter and stay in the gym of children under 14 years old without parental supervision.
19. It is forbidden to distract a coach who conducts personal training with other Guests.
20. In the gym it is not allowed:
- to practice with a naked torso;
- move simulators;
- throw equipment on the floor (barbell, dumbbells, etc.).
Appendix # 2
to the RULES FOR PROVIDING HOTEL SERVICES OF THE VILLA LA SCALA COMPLEX
Rules for attending group classes (if any)
1. Classes are held strictly according to the schedule.
2. The number of people involved in a group is limited depending on the amount of equipment required.
3. To avoid injury, it is recommended that you attend classes that are appropriate for your fitness level.
4. It is allowed to train only in clean changeable sports shoes and clothing. It is forbidden to train in outdoor shoes, barefoot, in beach or house slippers, with the exception of special classes (yoga, Pilates).
5. To avoid traumatic situations, it is necessary to come to group classes on time.
6. The coach has the right not to admit you to classes in case of being late, in the absence of free seats in the hall, in case of obvious signs of a cold or alcohol (drug) intoxication.
7. When visiting a group lesson, it is forbidden to use your own set of exercises and equipment without the appropriate command of the coach.
8. In case of deterioration of health or unwillingness to continue the lesson, you must immediately inform the trainer who conducts the lesson about it.
9. It is forbidden to use mobile phones during classes.
10. If the Guest does not have a level of training for performing certain types of classes, the coach has the right not to admit him to classes.
11. The administration has the right to unilaterally make changes to the current schedule and replace the group program coach specified in the schedule if he is absent.
Appendix No. 3
to the RULES FOR PROVIDING HOTEL SERVICES OF THE VILLA LA SCALA COMPLEX
Please be careful and follow the fire safety regulations. Leaving your room, do not forget the electronic key card to automatically turn off all electrical appliances. We remind you that it is forbidden to cover the switched-on table lamps with any objects, including those made of flammable material. Smoking on the territory of the Complex is allowed only in specially designated areas, smoking is strictly prohibited in all rooms.
It is forbidden to store explosive substances and materials in the room. If you arrive at the Complex for the first time, try to remember well the location of exits and stairs, familiarize yourself with the evacuation plan and the location of the primary fire extinguishing equipment.
REMEMBER in the event of a fire:
1. Don't panic at all.
2. In all cases, if you can, report the fire to the receptionist or another representative of the administration, call 101 from your mobile and call the firefighters.
3. Proceed as directed by the receptionist or other administration or fire department representative.
4. The following recommendations for practical actions:
- If you woke up from the noise of the fire and the smell of smoke, do not sit in bed, but roll off it straight onto the floor.
- You should crawl to the door of the room under a cloud of smoke, but do not open it immediately.
- Touch the door with the back of your hand, if the door is not hot, then open it and quickly exit. If the door is hot, do not open it - smoke and flames will not allow you to exit.
- If the corridors and staircases are too smoky, close the door tightly, and plug all cracks and ventilation openings with any cloth (towels and bedding), preferably dampened with water, to avoid further penetration of smoke. Crawl back into the interior of the room and take measures to save you.
- Sit down and take a deep breath, open the window, lean out and try to call for help.
- If you are unable to open the window, break the window glass with a hard object and attract the attention of people who may call the fire brigade.
- If you got out through the door, close it and crawl to the exit from the room.
- Be sure to close all doors behind you.
- С прибытием к месту происшествия пожарных приблизьтесь к окну и подайте знак об оказании Вам помощи.
Appendix No. 4
to the RULES FOR PROVIDING HOTEL SERVICES OF THE VILLA LA SCALA COMPLEX
RATES FOR ROOMS "Villa La Scala"
Dear guests, please note that our Complex uses a flexible betting system.
This means that we regularly update the best available room rates for different dates for you. Prices may change not only depending on the season, but also on the day of the week and how much the room was booked in advance. Prices for specific dates can be checked in the booking module on our website https://kiev.travel, as well as at the reception of the Complex or by calling +38 044 455 22 77.
Guests are charged a tourist tax, the rate of which is set on the basis of clause 24 of part 1 of article 26 of the Law of Ukraine dated 05.21.1997 No. 290/97 "On local self-government in Ukraine" and article 268 of section 12 of the Tax Code of Ukraine dated 02.12.2010 year No. 2755-VI.
Appendix No. 5.
to the RULES FOR PROVIDING HOTEL SERVICES OF THE VILLA LA SCALA COMPLEX
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